Jawatan Kosong di Perbadanan Bekalan Air Pulau Pinang (PBA)

Our mission is to serve as a leading organisation in water supply. Join us for a new rewarding career and take on challenge in the water supply industry positively, proactively and productively. We invite dedicated and suitably qualified individuals to join our team for the following vacancies:-

1. CUSTOMER RELATIONS/ MANAGEMENT OFFICER

Responsibilities:
•Ensure accomplishment of First Contact Resolution target by resolving all customer issues within the SLA
•Maintain Customer Satisfaction in all customer handling by ensuring closure in every customer issue
•Ensure the working standard as per required by the Company Standards
•Ensure all duties are completed within the specified timeline
•Ensure conducive and safe working environment by constant monitoring of all the surroundings
•To perform any other duties assigned by the Superior from time to time

Requirements:
•SPM with good results in English and Bahasa Melayu/ Diploma holders are preferable or equivalent qualification (approved by MQA)
•At least three (3) years working experience in handling customer or in a public/ service related positions is an added advantage
•Computer literate in Microsoft Office applications
•Proficient in both written and spoken Bahasa Malaysia and English
•Must possess good listening skills, good communication and interpersonal skills
•Possess supervisory, analytical and problem solving skills
•Positive attitude, highly initiative and able to work independently with minimum supervision
•High integrity, discreet and able to maintain confidentiality
•Willing to work on shift duty
•Applicants should be Malaysian citizens or hold relevant residence status

Write To:
Applicants should be Malaysian citizens or hold relevant residence status. Interested candidates are required to submit their applications together with full personal particulars, qualifications and experience, stating present and expected salary, contact number together with a recent passport-sized photograph (n.r) to:-

HUMAN RESOURCE MANAGER
PERBADANAN BEKALAN AIR PULAU PINANG SDN BHD
LEVEL 32, KOMTAR, 10000 JALAN PENANG, PULAU PINANG

or email to : HRD@pba.com.my

Please indicate the position applied for at the top left corner of the envelope.
Only shortlisted candidates will be notified.

Closing Date : 20 May 2011

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Practice
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Prepare
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Watch
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Follow Up
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Job Interview Question..

1. Skills based questions
These job interview questions are related to specific job skills outlined in essential criteria. Candidates are asked to give examples of their work, or outline their duties and performance in key roles.
2.Knowledge based questions
Many jobs have a required knowledge base. Interview questions are used to find out the depth of knowledge, and to check and confirm candidates have the essential information required to do the work involved.
3. Technical questions
These are a different type of knowledge based job interview questions, and they relate to the technical issues of the position. In some job interviews, a person on the interview panel is appointed to ask these questions, and give expert evaluation of answers to the panel.
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· The problem solving job interview questions are now standard practice. Problem solving questions are used to define skill levels and the ability to deal with difficulties.
· Experience related questions This is a range of job interview questions designed to test prior experience across the range of job skills contained in the position. They include additional questions to clarify the scope of candidates? experience. They also deal with issues related to the job, particularly where levels of experience relate directly to the complexity of the work.
5.Interpersonal skills questions
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6.Assessing job interview questions
Interview assessments use the merit principle to decide successful applicants based on their answers to the job interview questions. A panel discussion and consensus, or a formal evaluation process using an 'evaluation grid', (a step by step analysis of answers) is conducted.
7.The selection process
Interviewers select the candidate who meets all job criteria to an acceptable standard. The panel then makes a recommendation for appointment to management.