Jawatan Kosong di KTM Distribution Sdn Bhd

KTM Distribution Sdn Bhd, a wholly owned subsidiary of KTM Berhad, is a company that provides courier and parcel distribution services within Malaysia & Singapore. In line with our expansion, we invite self driven, motivated and dedicated individuals to join us as:

CALL CENTRE SUPERVISOR / CALL CENTRE CLERK
Responsibilities:
- To handle customer’s enquiry and other related matters
- To entertain customers’ complaints
- Provide an accurate, efficient and quality service that exceeds the customer’s expectations
- Provide customer support and assistance
- Good telephone etiquette

Requirements:
- Minimum SPM, STPM or Diploma in any field
- Possess at least 1 year related working experience
- Strong integrity, positive attitude, self-driven and able to work under pressure
- Good Common sense and interpersonal skills
- Possess excellent communication skills both in English and Bahasa Malaysia

Interested candidates are invited to write in / e-mail their detailed resumes stating current and expected salary together with a recent passport-sized photograph (n.r.) before 28 January 2011 to:

Human Resource & Administration Manager
KTM Distribution Sdn Bhd.
Tingkat 1, Bangunan Stesen Keretapi,
Jalan Sultan Hishamuddin,
50500 Kuala Lumpur

Job Interview Tips....

Practice
• Practice answering interview questions and practice your responses to the typical job interview questions and answers most employers ask. Think of actual examples you can use to describe your skills. Providing evidence of your successes is a great way to promote your candidacy.

Prepare
• Prepare a response so you are ready for the question "What do you know about our company. Know the interviewer's name and use it during the job interview. If you're not sure of the name, call and ask prior to the interview. Try to relate what you know about the company when answering questions.

Watch
• Take a look at my Job Interview Tips Videos, so you'll be sure to dazzle a potential employer and leave the right impression.

Get Ready
• Make sure your interview attire is neat, tidy and appropriate for the type of firm you are interviewing with. Bring a nice portfolio with copies of your resume. Include a pen and paper for note taking.

Be On Time
• Be on time for the interview. On time means five to ten minutes early. If need be, take some time to drive to the office ahead of time so you know exactly where you are going and how long it will take to get there.

Stay Calm
• During the job interview try to relax and stay as calm possible. Take a moment to regroup. Maintain eye contact with the interviewer. Listen to the entire question before you answer and pay attention - you will be embarrassed if you forget the question!

Show What You Know
• Try to relate what you know about the company when answering questions. When discussing your career accomplishments match them to what the company is looking for.

Follow Up
• Always follow-up with a thank you note reiterating your interest in the position. If you interview with multiple people send each one a thank you note.

Job Interview Question..

1. Skills based questions
These job interview questions are related to specific job skills outlined in essential criteria. Candidates are asked to give examples of their work, or outline their duties and performance in key roles.
2.Knowledge based questions
Many jobs have a required knowledge base. Interview questions are used to find out the depth of knowledge, and to check and confirm candidates have the essential information required to do the work involved.
3. Technical questions
These are a different type of knowledge based job interview questions, and they relate to the technical issues of the position. In some job interviews, a person on the interview panel is appointed to ask these questions, and give expert evaluation of answers to the panel.
4.Problem solving questions
· The problem solving job interview questions are now standard practice. Problem solving questions are used to define skill levels and the ability to deal with difficulties.
· Experience related questions This is a range of job interview questions designed to test prior experience across the range of job skills contained in the position. They include additional questions to clarify the scope of candidates? experience. They also deal with issues related to the job, particularly where levels of experience relate directly to the complexity of the work.
5.Interpersonal skills questions
These are job interview questions which explore workplace relationships, team roles, leadership, and other personal characteristics of candidates. Questions can range from dealing with stress to contributing to a team.
6.Assessing job interview questions
Interview assessments use the merit principle to decide successful applicants based on their answers to the job interview questions. A panel discussion and consensus, or a formal evaluation process using an 'evaluation grid', (a step by step analysis of answers) is conducted.
7.The selection process
Interviewers select the candidate who meets all job criteria to an acceptable standard. The panel then makes a recommendation for appointment to management.